Property services & maintenance request
This is where you'll find contact information if you have any questions or issues with your accomodation.
If there's anything wrong with your apartment, the building or the mobility resources, please make a maintenance request via the online platform Din hyresvärd.
To make a maintenance request, you will need an account at Din Hyresvärd, click here to register. You will find you activation key on your rent invoice.
Describe your problem as thoroughly as possible and attach photos , if possible, to help us assess the situation and determine the appropriate action much faster.
More info on how to register can be found here.
Nights and weekends - standby property and disturbance services
Standby property and disturbance services are handled by Svensk säkerhet.
You can call their hotline in case of urgent faults in the apartment between 18.00 and 8.00 on weekdays and any time during the weekend. Urgent faults include water leaks, electrical faults or disturbances.
A disturbance is something that makes you and/or your neighbors feel unsafe or shows that you are not respecting your home or your neighbors. It does not mean someone playing loud music once or children running across the floor of an apartment above you. The disturbance hotline will assess the case when you call and they can guide you in the right direction when you call. The basis for the assessment is tenancy law and the landlord's tenancy conditions.
If you call the property/emergency hotline and the case is deemed to be non-urgent/unnecessary, we will charge you the cost of the call-out.
Phone: 010-207 85 85
If there is a crime happening or has happened you should call the police on 112 (for emergencies) or 114 14 (for non-emergency situations).