Property services & maintenance request
This is where you'll find contact information if you have any questions or issues with your accomodation.
Starting February 1 2023 we will move the maintenance requests to the online portal Din hyresvärd. Set up your profile now by going to https://hem.dinhyresvard.se/register you can find the activation code on your rent invoice.
Maintenance request
If there's anything wrong with your apartment, the building or the mobility resources, please make a maintenance request in the form linked below.
To make a maintenance request, click the button below and fill out the form.
Från och med första februari 2023 kommer vi flytta felanmälan till online-portalen Din hyresvärd. Set up your profile now by going to https://hem.dinhyresvard.se/register you can find the activation code on your rent invoice.
Nights and weekends - standby property and disturbance services
Standby property and disturbance services are handled by Svensk säkerhet.
You can call their hotline in case of urgent faults in the apartment between 18.00 and 8.00 on weekdays and any time during the weekend. Urgent faults include water leaks, electrical faults or disturbances.
A disturbance is something that makes you and/or your neighbors feel unsafe or shows that you are not respecting your home or your neighbors. It does not mean someone playing loud music once or children running across the floor of an apartment above you. The disturbance hotline will assess the case when you call and they can guide you in the right direction when you call. The basis for the assessment is tenancy law and the landlord's tenancy conditions.
If you call the property/emergency hotline and the case is deemed to be non-urgent/unnecessary, we will charge you the cost of the call-out.
Phone: 010-207 85 85
If there is a crime happening or has happened you should call the police on 112 (for emergencies) or 114 14 (for non-emergency situations).
Property services
For general questions about your accommodation that are not maintenance requests send an email to our property manager on:
If there's anything wrong with your apartment, the building or the mobility resources, please make a maintenance request in the form linked above.
Administrative queries
If you have administrative questions, regarding rent, payments, termination of lease, change of apartment, subletting, etc., please contact us: